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Our Privacy/ HIPAA Policy

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Our Privacy Policy

Thank you for choosing Pacific Plastic Surgery. We prioritize the confidentiality and security of your personal health information. This privacy policy tells you how we use personal information collected from our website. Please read this privacy policy before using the site or submitting any personal information. By using our website, you accept the practices described in our privacy policy.

Personal Information

Personal information refers to data about an identifiable individual. This excludes information of an aggregate or anonymous nature where specific individuals cannot be identified, as well as business contact information used to contact individuals in their capacity as employees or officials of an organization.

Collection of Personal Health Information:

Voluntary Information:

We may collect personal health information from you when you voluntarily provide it through our website. This includes but is not limited to:

  • Contact information such as name, address, email address, and phone number.
  • Medical history, current medications, and any other health-related information you provide.
  • Automated Information:

We may also collect certain information automatically when you visit our website, such as IP address, browser type, referring website, and pages visited. This information helps us analyze trends and improve our website’s functionality.

Use of Personal Health Information:

  • Service Provision:

We use the personal health information collected to provide you with the services you request, such as scheduling appointments, processing payments, and responding to inquiries.

  • Improvement of Services:

Your information may be used internally for purposes such as improving our services, enhancing user experience, and conducting research to advance medical practices.


Our policy is to collect, use, and disclose personal information only with the consent of the individual concerned. However, we reserve the right to do so without consent when required or permitted by law, such as in the course of an investigation or legal proceeding.

We do not sell personal information to third parties.

If you voluntarily submit personal information to us via email, online forms, or other means, we will consider this as your consent for purposes reasonably related to providing the information. If reasonable or upon your request for ongoing provision of information after our initial response, we may communicate further with you with information that may be useful.

We may share your personal information with our employees or contractors if reasonably necessary for the purposes for which you have provided us with your information.

Non-Personally Identifiable Electronic Information

When you visit our website, we collect basic information that does not identify individual users. This includes pages visited, location data, logs, and other communication data, as well as information about your computer and internet connection, such as your IP address, operating system, and browser type. Third-party advertising companies may use non-personally identifiable information (e.g., click information, browser type, time and date, website objects clicked or scrolled over) during your visits to this and other websites. These companies typically use a cookie or third-party web beacon to collect this information. However, these third-party cookies do not collect personally identifiable information. We may also use your IP address and information about the web pages you visit to gather broad demographic information and information about interests and behaviors to better understand our website users. This information may be used to analyze and improve our website design and functionality.


We use the following online services for advertising:

– Google: Ads and Analytics

Google Analytics collects visitation information and associates it with Google information from accounts of signed-in users who have consented to this association for ad personalization. This Google information may include end-user location, search history, YouTube history, and data from sites that partner with Google—and is used to provide aggregated and anonymized insights into your users’ cross-device behaviors.

Granular location and device data collection

Google Analytics collects metadata about the city-level location and granular device details of the website visitors so it can provide location and device-based capabilities.

Data sharing with Google

We share our Google Analytics data with Google to help improve Google’s products and services and provide us with features like predictions, modeled data, and benchmarking. The data we share is aggregated and de-identified before being used to generate business insights.

Opt-Out of Non-Personally Identifiable Electronic Information Use

To learn more about the use of your information or to choose not to have your information used by our third-party advertising partner by opting out, please visit the following links:

– Google: My Activity

– You may also visit the Network Advertising Initiative by clicking here. If you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.

Email and Physical Addresses

We may use email and physical addresses for communication and advertising purposes. They may be used to respond to inquiries, questions, and/or other requests and for follow-up communications.

Third-Party Links

Our website may contain links to other websites provided for the convenience of visitors to our website only. Any third-party websites will have their own privacy policies and practices; we cannot be responsible for such third parties or their websites.

Protection of Personal Health Information:

Security Measures:

We employ administrative, technical, and physical safeguards to protect your personal health information from unauthorized access, disclosure, alteration, or destruction.

Employee Training:

Our staff undergo regular training on HIPAA compliance and data security protocols to ensure the proper handling of personal health information.

Website Security:


We utilize encryption and secure socket layer (SSL) technology to protect data transmitted over the internet.

Firewall Protection:

Our website is protected by industry-standard firewall systems to prevent unauthorized access.

Access to Information

You have the right to request that your personal information not be used for any of the aforementioned purposes, and you may, at any time, inquire about what information we currently have. We strive to ensure that all personal information is kept up-to-date and accurate. Should there be any changes to your personal information, please promptly notify us.

Further Information

All employees and service providers are required to comply with the Privacy Policy as outlined, and any breaches should be immediately notified to the management team for review and correction if necessary.

For further information regarding our privacy practices, inquiries concerning personal information about you in our custody or control, or to update or correct your information,

Please contact us at:

Pacific Plastic Surgery Group

555 West 8th Avenue,

Vancouver, BC, V5Z 1C6


By using our website, you acknowledge that you have read, understood, and consent to the terms of this HIPAA Policy. We reserve the right to update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website.